Email support services are one of the main channels of customer support for every company today. Hubspot research tells us that 62% of customers preferred email support to communicate with brands. Here is a brief detail about statistics of email outsourcing services.
56% of clients don’t like to have customer support after a bad experience.
52% of customers tell about a good customer experience to their friends and family. When customers get instant and positive responses from any organization, they become more loyal to the company.
54%customers escalate to the manager after having poor services.
Purpose of Email Outsourcing:
If you’re running a small business and receiving thousands of emails on a daily basis, and most of them remain unanswered? Well, email outsourcing is the best solution you should have in the time of smart work. You can minimize your burden by having an expert team who will provide a response to all your emails timely. They even don’t miss any email which is not been responded to. Furthermore, it also plays an important role in your sales growth.
Email Support for Users:
It’s a very convenient service for the clients as it allows them to have asynchronous communication. It is very easy for customers to convey their issues through email. It is an expert way to handle your task and increase your growth.
Email Support in Customer Service Today:
78% of customers feel satisfied with email support because they can read email when they get time. Moreover, 77% of customers have a positive experience with customer service. In this digital world, customers don’t have enough time to get the call and talk during office timings.
When you need to Outsource:
Many business owners don’t know when to use email outsourcing solutions. Here in this topic, we are going to discuss the right time for Outsourcing. First of all, when you get too many emails from customers’ sides, and you can’t reply properly to your customers, then you must have outsourced your service of email support. It will help you a lot in your daily task. You can easily save time and money by having services from some registered and authentic organization.
How Outsourcing helps you in business growth:
Outsourcing is the best part of a business’s success. When an experienced team handles your task properly and answers your customer timely and convinces them about your product. Then you became a successful part of the market. We can say that Outsourcing is one of the best and smart ways to get success in business.
Nowadays most companies have outsourcing services to help themselves with different tasks. When you take services from a valid organization like DOS. You can increase your revenue with each passing day. We always believe in providing the best and convenient services to all our valuable customers worldwide.
Benefits of Email Outsourcing Services:
Nobody can deny the importance of outsourcing in this era, especially after pandemic covid-19. This pandemic gives birth to Outsourcing and increases the value by 40%. Companies providing outsourcing services have helped business owners in increasing their sales and share their administrative tasks by providing experienced staff. It is now considered one of the most important and best ways to get success in business. Here is some most important point which shows the importance of Outsourcing.
Email support services are cost-effective as they can be coordinated with the live chat services or voice chat services you already offer to the customers; compared to outsourcing other business functions, it does not cost much and shows tangible results that continually increase your ROI in the long run.
Email support services are cost-saving for business owners and entrepreneurs. They can save a lot of amount by outsourcing to a 3rd party. It does not cost much as you don’t have to hire a team, train them and give them time and salary. You can simply outsource to other companies and without any stress and hassle, increase your business growth.
Perfect for busy Customers:
Most of the customers never want to have a call in their busy routine.